Your Satisfaction, Our Priority

At Paolo Panini, we're dedicated to ensuring your satisfaction every step of the way. We understand that there may be situations where you need a refund for your purchase. To provide clarity and a smooth experience, please review our Refund Policy:

1. Eligibility for Refund

You may be eligible for a refund if:

• You receive a damaged or defective item.
• You receive the wrong item.
• You change your mind before the order is shipped, and you promptly notify us.

Please note that some items, such as personalized or limited edition products, may not be eligible for a refund. Specific eligibility details for each product can be found in the product description.

2. Refund Process

To request a refund, please contact our customer support team at Paolo@paolopanini.com within 14 days of receiving your item. Provide your order number, a detailed explanation of the issue, and relevant photographs if applicable. Our team will review your request and guide you through the return process if necessary.

3. Return and Exchange

If your return is approved, we will provide instructions for returning the item. Please ensure that the item is securely packaged to prevent damage during transit. Once the returned item is received and inspected, we will process your refund or initiate an exchange as per your preference.

4. Refund Timeframe

Refunds will be issued within 5-7 business days after we receive and inspect the returned item. Please note that the time for the refund to reflect in your account may vary based on your payment method and financial institution.

5. Contact Us

If you have any questions or concerns regarding our Refund Policy, please don't hesitate to reach out to our customer support team at Paolo@paolopanini.com. We're here to assist you and ensure your satisfaction with every purchase.

Thank you for choosing Paolo Panini. We value your trust and are committed to providing you with a seamless and enjoyable collecting experience. Your happiness is our guarantee. Happy Collecting!